The first thing that distinguishes this quality certificate is its requirement. There are some certificates that are limited to comfirm that the service that is promised is being offered. For example, if we say that we have wifi connection in the hotel, it would evaluate if we have or do not have it, but they don’t say if the quality of the signal is good in all the rooms. This is not the case of the Q. It has its own standards, so if you do not reach these standards, it is impossible to get it. In addition, it’s based on continuous improvement, so every year it’s more complicated to achieve it. For this reason, it is such a prestigious certification and generates so much reliance in customers.
To give you an idea: in Andalusia, one of the most common tourist destinations in Spain, only 49 hotel establishments have it, and within the province of Granada, we are 6, so that the Victoria Playa Hotel is the only hotel in Almuñécar in the Tropics og Europe who has the Q certificate for tourist quality, do you want to know what is evaluated?
The audit is very extensive, since it covers all the area we work on: management, maintenance, accommodation, cleaning, restoration, provisioning, events and animation. In this way, it is judged from the planning, management of resources and control elements by the administration; how the accommodation experience is from the moment you arrive at the hotel until you leave (including communication with the reception staff); the diversity and quality of the gastronomic offer; cleaning procedures, as well as facilities maintenance protocols, such as the pool, gym, or event room. All this, always from the experience of our guests point of wiew and not from the comfort of the work team.
Taking this into account, at the Hotel Victoria Playa de Almuñécar we are very proud to say that we have the Q certificate of tourist quality. In addition, having achieved one more year, motivates us to continue working to improve ourselves for the next evaluation. For this, we have 12 exciting months to think about how to improve your experience with us.